Returns are accepted only on in-stock items bought in our Statham or Martinez showrooms, new in the box, within 15 days of delivery (or in-store pickup).
We don't offer refunds on special orders. Special orders include every item we order in for you after an online purchase.
All returns, and all refused deliveries, have a 30% restocking fee.
Every return needs approval first. Call (678) 726-7039 or visit either store (Statham: 1946 Railroad St, Statham GA 30666; Martinez: 368 Furys Ferry Rd Suite 3, Martinez GA 30907). We don't accept returns without approval.
The item must be brand new and never installed, used or plugged in. It needs all packaging, literature and blank warranty cards, in the exact condition it arrived in.
Items moved from where they were originally delivered can't be returned.
Delivery and handling charges are not refundable. Returns come back the way they went out: the customer pays for a return pickup, or brings it to the store where they picked it up. Any promotional discounts are cancelled when an item is returned.
Inspect the appliance before accepting delivery, and don't accept a damaged item. Once you sign for it, you're responsible for damage claims.
Report damage or anything not working within 24 hours of delivery. After that, defects go to the manufacturer's warranty, and most manufacturers require one service call to diagnose the problem.
We aren't responsible for missing, incorrect or damaged products reported more than 15 days after delivery.
Accessories, air conditioners, commercial laundry equipment, clearance items, floor models and final-sale items can't be returned.
Refunds go to the original payment method after we receive and inspect the item, minus the 30% restocking fee. Allow 3 to 5 business days for the bank to post it.
Dave's Appliance and Home can refuse a return that doesn't meet these terms.