Returns are accepted on unopened items that haven't been delivered, still in the original sealed packaging, within 30 days of purchase.
We don't offer refunds on special orders. A special order is an item we custom-order at your request, such as a non-stock model or custom panels or finishes.
All returns, and all refused deliveries, have a 25% restocking fee.
Every return needs approval first. Call (678) 726-7039 or visit either store (Statham: 1946 Railroad St, Statham GA 30666; Martinez: 368 Furys Ferry Rd Suite 3, Martinez GA 30907). We don't accept returns without approval.
The item must be brand new and never installed, used or plugged in. It needs all packaging, literature and blank warranty cards, in the exact condition it arrived in.
Delivery and handling charges are not refundable. Returns come back the way they went out: the customer pays for a return pickup, or brings it to the store where they picked it up. Any promotional discounts are cancelled when an item is returned.
Freight damage is handled at delivery. Inspect the appliance before you sign, and note any damage on the delivery receipt. Don't accept a damaged item. Once you sign without noting damage, you're responsible for damage claims.
Report anything not working within 24 hours of delivery. After that, defects go to the manufacturer's warranty, and most manufacturers require one service call to diagnose the problem.
We aren't responsible for missing or incorrect products reported more than 15 days after delivery.
Installed, special-order and damaged items can't be returned. Neither can accessories, air conditioners, commercial laundry equipment, clearance items, floor models or final-sale items.
Refunds go to the original payment method within 14 days after we receive and inspect the item, minus the 25% restocking fee. Allow 3 to 5 business days for the bank to post it.
We do not offer exchanges.
Dave's Appliance and Home can refuse a return that doesn't meet these terms.